Telematics Vendor Checklist

Essential questions for evaluating potential telematics vendors. Download a PDF or use the interactive list below during your vetting process.

Telematics Partner Vetting Checklist

Implementation & Usability

Is the implementation process clearly defined and supported?

Does the vendor provide training for administrators and end-users?

What is your typical installation process and timeline for our fleet's vehicle types and size?

Can the system be easily integrated with existing software and hardware?

Does the vendor offer flexible deployment options (e.g., self-installation, professional installation)?

How does your system integrate with our existing fleet management or payroll systems, and what are common compatibility challenges?

Is the platform intuitive and easy to use?

Can you seamlessly help me to transfer my existing account from another provider?

Data Accuracy & Insights

What is the accuracy of the GPS tracking and sensor data?

Does the platform provide real-time data and alerts?

Are the reporting tools comprehensive and customizable?

Does the vendor utilize AI and machine learning to provide actionable insights?

Can the system identify and predict potential maintenance issues?

Can the system provide insights into driver behavior and safety performance?

Can the vendor integrate with your existing fleet hardware or systems?

Does the vendor fully support integrations with any or all of your existing fleet systems and hardware?

Can the vendor provide data, dashboards, and reports that align with all of your specific goals?

Data Ownership & Access

Who owns the data generated by the telematics system?

What are the data retention policies?

How easily can data be accessed, used, integrated, and exported?

Does the vendor comply with relevant data privacy regulations (e.g., GDPR, CCPA)?

Are there any limitations on data usage or sharing?

What is the process for data deletion and system termination?

Support & Service Levels

What level of technical support is provided (e.g., dedicated U.S. support)?

What is the average response time for support requests?

Does the vendor offer ongoing support or training?

Are there defined service level agreements (SLAs) for uptime and data availability?

What is the process for resolving technical issues and escalating concerns?

Are there customer testimonials or case studies available?

Security & Compliance

What security measures are in place to protect data from unauthorized access?

Does the vendor have relevant security certifications (e.g., SOC II)?

Are there protocols for data encryption and transmission?

Does the vendor comply with industry-specific regulations (e.g., FMCSA for transportation)?

What is the vendor's incident response plan in case of a security breach?

Are regular security audits performed?

Driver Acceptance & Culture

How will the telematics system be introduced to drivers?

Does the vendor provide resources for communicating the benefits of telematics to drivers?

Are there features to promote safe driving habits and reward good performance?

How will driver privacy be protected?

Can the system be used to improve driver training and coaching?

How will feedback be incorporated into the implementation and ongoing use of the system?

Key Benefits

We Offer More Than Just Technology—We Deliver Solutions

When you choose Utilimarc, you’re not just investing in technology—you’re investing in a partner that helps you solve your fleet’s biggest challenges. From setup to ongoing optimization, we’re with you every step of the way to ensure you achieve your goals.

What to Expect

End-to-end implementation 

Our team ensures your new technology is set up correctly and efficiently.

Hands-on Support 

Our responsive support team is with you now and as your needs evolve, ensuring your technology and data are always optimized for success.

Tailored Insights

We provide personalized analytics and reporting solutions that help you improve fleet management and make informed decisions.

Our Approach

Understanding Your Needs

We start by learning about your fleet’s specific challenges and goals to ensure you’re using the best technologies for your operations.

Tailored Solutions

We deliver robust reporting and analytics that align with your specific operational goals, centralize your data, ensure accuracy, and automate processes to give you a complete view of your fleet.

Expert Implementation

Our team handles smooth implementation and continuous optimization of your fleet technology and analytics.

Ongoing Support

We offer continuous, dedicated support to help you get the most out of your fleet technology and data insights.

Ready to enhance your fleet operations with Utilimarc? Contact us today to learn more and get started!

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